We respect your privacy.
At Mortgage and Insurance New Zealand Limited, protecting your personal information is a top priority. We want you to know exactly how we handle your data, why we collect it, and what rights you have.

1. Who We Are

We are Mortgage and Insurance New Zealand Limited.

• Our commitment: We keep your personal information safe and secure and use it only as needed to provide you with our services.

2. What Information We Collect

We may collect personal information such as:

• Contact Details: Your name, address, email, and phone number.
• Financial Information: Data needed for loan and insurance applications.
• Employment Information: (For staff and some customer relationships) including salary, contract details, etc.
• Sensitive Information: In cases where it’s necessary (for example, for processing insurance claims).

We only collect information that is essential for us to provide you with our products and services.

3. How We Use Your Information

We use your personal information to:

• Provide Our Services: Process your applications for loans and insurance.
• Communicate with You: To answer your questions, send product information, and help you with your queries.
• Improve Our Services: Analyze data so we can make our products and processes better.
• Meet Legal Requirements: Comply with New Zealand laws and regulatory obligations.
• Prevent Fraud: Monitor and secure data to keep your information safe.

We never use your information for any other purposes without your permission.

4. How We Keep Your Information Safe

• Security Measures: We use security tools and strict access controls to prevent unauthorized access to your data.
• Data Storage: Your information is stored securely and only for as long as we need it to provide our services or meet legal requirements.
• Data Disposal: When your data is no longer needed, we safely destroy or de‐identify it.

5. Sharing Your Information

We will only share your personal information when:

• You Consent: We ask for your permission if needed.
• Service Providers: With trusted third-party providers (like IT support, mailing services, or auditors) who help us run our business—with strict confidentiality agreements.
• Legal Reasons: When required by law or by a court order.
• Cross-Border: If we need to share data outside New Zealand, we ensure the recipient protects your information as strictly as we do.

6. Your Rights

You have important rights regarding your personal information:

• Access: You can request to see the information we hold about you.
• Correction: If you notice any mistakes or outdated details, you can ask us to correct them.
• Privacy Options: You can request how we use or share your information, including opting out of direct marketing.
• Data Deletion: In some situations, you can ask us to delete your data (unless we are required to keep it).

If you’d like to exercise any of these rights, please contact us using the details provided below.

7. Contact Us

If you have any questions, need to access your information, or wish to have your details corrected, please contact our dedicated Privacy Officer:

• Privacy Officer: Andre‑Paul Stokes
• Email: info@mainz-ltd.com
• Phone: 027 451 6485

We aim to respond to all requests within 30 days.

8. What Happens If There’s a Breach?

If a security incident occurs that might affect your personal information, we will:

• Investigate Immediately: Assess the situation carefully.
• Notify You: Inform you promptly if the breach could cause serious harm.
• Report to Authorities: Notify the Office of the Privacy Commissioner as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to keep up with changes in the law or our practices. Any significant updates will be posted on our website so you are always aware of how your information is protected.

Your trust is important to us.
Thank you for choosing Mortgage and Insurance New Zealand Limited. We are committed to transparency and to protecting your privacy every step of the way.

This version is intended solely for our website clients and aims to explain our privacy practices in straightforward, easy-to-understand language. If you have any questions or need more detailed information, please don’t hesitate to reach out to our Privacy Officer.